Privacy Policy

Effective Date: July 26th, 2025

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This Privacy Policy explains how I, Brandon Tilt, a licensed mental health professional operating as a sole proprietor, collect, use, and protect your information when you interact with my website, FeatherofLightcounselling.ca, and use my counselling services.

I take your privacy seriously and comply with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

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​I operate independently as a sole practitioner providing counselling and mental health services. I am solely responsible for collecting and handling your information through this website and in the course of delivering services.

If you have any questions, you can contact me directly at:
Email: featheroflightcounselling@outlook.com
Phone: 672-272-9358

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When you fill out a contact form, request a session, or engage in counselling services, I may collect:

• Name

• Email address

• Phone number

• Information you choose to share in contact forms

• Mental health concerns and history

• Insurance or billing details (if applicable)

This information may be considered Protected Health Information (PHI) under HIPAA.

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b. Website Data

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When you visit my website, I may collect basic, non-identifying technical data:

• IP address

• Browser and device type

• Pages visited

• Date and time of access

This is collected through cookies and analytics tools for website performance and security.

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How I Use Your Information

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I use your information to:

• Communicate with you and respond to inquiries

• Schedule and deliver counselling sessions

• Maintain required clinical and billing records

• Improve the website and user experience

• Comply with legal and ethical responsibilities

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HIPAA Compliance and Your Rights

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As a healthcare provider, I comply with HIPAA to protect your personal and health information.

You have the right to:

• Access and request a copy of your health information

• Request corrections to inaccurate information

• Ask for restrictions on how your information is used

• Request confidential communications

• Receive a list of disclosures (accounting of PHI releases)

• File a complaint with me or with the U.S. Department of Health and Human Services (HHS)

To make a request, please contact me using the details above.

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How I Store and Share Your Information

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I store client records securely using HIPAA-compliant systems, including electronic health records and secure email platforms.

I do not sell, rent, or share your information with third parties except:

• When required for treatment, billing, or healthcare operations

• With secure third-party tools (e.g., scheduling or video platforms) under signed Business Associate Agreements (BAAs)

• When required by law (e.g., court orders, mandatory reporting)

• In case of risk of serious harm to yourself or others

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Telehealth Services

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If you engage in telehealth, sessions are conducted through a secure, HIPAA-compliant video platform. I document notes and session details securely, just as with in-person services.

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Cookies and Analytics

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My website may use basic cookies and analytics (e.g., Google Analytics) to monitor traffic and improve functionality. This data is non-personal and does not identify you.

You can adjust your browser settings to block cookies if you prefer.

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Security Measures

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I use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure. For sensitive information, I recommend using secure channels (such as encrypted email or client portals) rather than standard email or contact forms.

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Third-Party Links

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My website may contain links to other websites. I am not responsible for their content or privacy practices, and I recommend reviewing their policies before sharing any information.

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Policy Updates

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I may update this Privacy Policy occasionally. Any changes will be posted here with an updated effective date.